Return & Exchage
General Return Policy
If you are not 100% satisfied with your purchase within 30 days of receiving, then you can return any unused products that are not customized for a refund (excluding shipping cost, insurance fee & handling fee, if any).
Returned items must be new, unused and undamaged, with original tags and packaging.
Any promotional gifts must also be returned with your returned products.
Customized products (including customized size, engraved, customized color) and virtual products (e.g. gift cards) cannot be returned.
You will be responsible for the return shipping cost.
Note: If there is a specific policy applied to a specific product, then please follow that specific policy.
How to Return and Exchange
1. Contact our customer service (firstname.lastname@example.org) within 30 days of receiving your order to request returns. Please note that returns will not be accepted without prior approval from our customer service.
2. Once our customer service has approved your request, we will provide you with a return address. Please return the products within 3-5 business days. Please note we won't pay any tax or customs fee if it occurs.
3. We will check it within 2 business days after receiving your returned product. Once your return is confirmed and inspected, please allow up to two billing cycles for your money to be returned to your account.
4. If you request an exchange, we will ship the new products soon after we check the returned product.
Note: Products returned in unacceptable condition will not be processed for refunds and will be shipped back to you.
Order cacellation in 24 hours is free of charge. Beyond this time, restocking / processing fees will apply to cancellations even though the order has not been shipped out.
Once your order has been shipped, it can no longer be cancelled.